New Zealand Fringe Festival Terms & Conditions of Sale
Any ticket issued is subject to the following conditions and may be revoked by the issuer, proprietor of the venue and/or organiser of the event for breach of any of the specified conditions. New Zealand Fringe Festival may change or amend these Terms & Conditions of Sale at any time.
Overview
New Zealand Fringe Festival sells tickets as an agent on behalf of artists, venues, and other event organisers (“Promoter”) registered in the New Zealand Fringe Festival. Any representations made by the Promoter regarding the event at any time and any associated complaints or claims are the responsibility of the Promoter and not New Zealand Fringe Festival. The Promoter sets all ticket prices.
Fees
No booking fees will be charged. There will be a credit card surcharge for payments made by credit card.
Your ticket
You will be sent a confirmation email which contains an e-ticket to the email address you provided during the ticket purchasing process. This email can be shown from your device, or printed and presented at the venue.
Look after your ticket(s) as you would cash. It must be presented in order to gain admittance to the event. The code on the ticket uniquely identifies this ticket and the purchaser, and can be redeemed only once. Multiple copies of this ticket will not allow multiple entries. In the event that multiple copies of this code are presented at the event, the Promoter may refuse entry to all ticket holders presenting tickets with this code.
When presenting concession tickets or entering events with an age restriction in place, appropriate identification must be shown. If suitable identification is not presented, you may be refused admittance to the event.
All ticket prices are shown in NZ Dollars and include GST where applicable. New Zealand Fringe Festival accepts Visa and Mastercard only.
Postponements, cancellations & refunds
Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of New Zealand.
If an event is cancelled, the purchase will be refunded directly to the credit card used for the original purchase. In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponed event by contacting New Zealand Fringe Festival prior to the replacement date for the postponed show. In the event that a Promoter authorises ticket refunds for a postponed event, they will be issued only to the original credit card used for the purchase.
Covid-19 refunds
In order to keep our Fringe whānau safe, ticket holders who are unable to attend an event due to Covid-19 may be eligible for a refund. Ticket holders must notify the Fringe Box Office as early as possible (but at least 4 hours) before the event starts to be eligible.
Please do not attend an event if:
- You feel unwell with symptoms associated with Covid-19 (e.g. fever, cough, sore throat, shortness of breath, sneezing, running nose, loss of smell, loss of taste)
- You have Covid-19 or are waiting on Covid-19 test results
If an event is cancelled due to Covid-19, the purchase will be refunded directly to the credit card used for the original purchase.
Purchase from unauthorised sources
Tickets are sold on behalf of the Promoter by New Zealand Fringe Festival. Do not purchase tickets from any source other than the New Zealand Fringe Festival or its authorised agencies. Tickets purchased from any other source may be unauthorised copies and may be refused admittance to the event.
Changes in program
The Promoter reserves the right to withdraw, replace, add or substitute artists or performers without notice. Please make sure the personal details that you enter are correct and up to date. If the particulars of an event that you have purchased tickets for change, we need to be able to get in contact with you. We will not be held responsible for failing to contact you with updated event information
Recording / audiotaping events
Cameras and video recorders, audiotape recorders and other types of recording devices may be prohibited at the event.
Refusal of admission or ejection for objectionable behaviour
The Promoter or venue reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue and/or Promoter.
Latecomers
Latecomers will not be given access to the performance unless there is a convenient break in the programme.
Credit card problems
New Zealand Fringe Festival’s ticketing system involves an immediate exchange of information between us and your bank via DPS. Occasionally, your bank may not authorise a transaction, based on your account status or your card not being enabled for online purchases. In these instances, it is your bank denying your card, not New Zealand Fringe Festival, so please contact your bank for a resolution.
Merchandise
Any merchandise sold is subject to the following conditions and may be revoked by the issuer, proprietor of the venue and/or organiser of the event for breach of any of the specified conditions. New Zealand Fringe Festival may change or amend these Terms & Conditions of Sale at any time.
There is no right to refund or exchange for incorrect sizing purchased or change of mind.
Fringe Addict Memberships are for personal use and tied to a customer account. There is a 1 ticket per performance limit to the membership.
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